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London based | Global nomad | Available anywhere
Glen McCarty
Interim executive, AI governance specialist and technology transformation leader for organisations that need strategic direction with operational grip.
AI governanceTechnology transformationProgramme recoveryConsultancy scale-upServiceNow leadership
More than 20 years of leadership across consultancy growth, enterprise technology delivery, supplier governance, operating model change, commercial transformation and practical AI product development.
Engagement model
Available from 1 July 2026
Glen is available from 1 July 2026 for interim executive, transformation, AI governance, programme leadership and specialist delivery assignments. London based, globally mobile and able to work anywhere.
Calm programme recovery, structured problem solving, delivery discipline
Clear written communication, stakeholder alignment, translating technical complexity into business action
£2m+annual revenue scaled at Velocity Consulting
40%+gross margins sustained during consultancy growth
46%client onboarding cycle-time reduction at Dimension Data
£2.4mcomplex commercial agreement led over three years
Where I fit
Practical leadership for complex work.
My strongest fit is where an organisation needs someone who can move between strategy, operating model, governance, commercial control, supplier engagement and delivery execution without losing pace or clarity.
AI governance and responsible deployment
For organisations adopting AI faster than their governance, procurement, risk and operating controls can absorb.
Best for AI readiness, vendor control, DPIA/LIA, GRC and evidence-led decisions
Transformation, recovery and delivery control
For programmes that need stronger governance, clearer accountabilities, practical delivery plans and restored stakeholder confidence.
Best for troubled programmes, operating model reset and delivery assurance
Consulting, supplier and ServiceNow leadership
For firms or client teams that need sharper commercial discipline, partner strategy, supplier governance and credible enterprise delivery.
Best for scale-up, partner transformation, procurement and ServiceNow delivery
Capability
What I bring into the room.
A blend of executive leadership, commercial ownership, AI governance, programme recovery, supplier control and technology operating model experience.
Executive and commercial leadership
Statutory director, partner and board member experience across strategy, sales, delivery, margin protection and enterprise client leadership.
P&L ownership, margin management and revenue visibility
Consulting practice growth and commercial execution
Board, investor and executive stakeholder engagement
AI governance, GRC and deployment
Practical AI governance frameworks, risk tiering, lifecycle gates, vendor due diligence, policy review, DPIA/LIA workflows and board-ready evidence packs.
EU AI Act readiness, UK GDPR governance and ISO/IEC 42001-style controls
AI value tracking, cost control and executive reporting
Use-case assessment, vendor review and auditability logic
Programme, procurement and supplier control
Delivery governance, transformation assurance, procurement support, supplier evaluation and vendor management across complex environments.
Programme recovery and delivery governance reset
Service contracts, statements of work and licensing control
Multi-country, nearshore and outsourced delivery leadership
Technology and operating models
ServiceNow, SIAM, ITIL-aligned managed services, enterprise service management and target operating model design.
ServiceNow ITSM, ITOM, HRSD, CSM, CMDB, SPM, Request and Knowledge
Service transition, operational readiness and service management
Agile, hybrid and governance-led transformation delivery
Evidence
Selected impact stories.
Selected evidence of Glen’s ability to turn ambiguous, high-stakes technology and governance challenges into controlled delivery, stronger commercial outcomes and measurable operational improvement.
AI governance and product build
Built a practical AI governance product portfolio
Founded Strategic AI Guidance and personally designed AI governance and deployment products spanning policy gap scanning, vendor due diligence, AI DPIA, AI governance decisions, sales signal tooling and value tracking.
Converted emerging AI governance requirements into operational tools and workflows.
Built logic for risk scoring, use-case assessment, vendor review, policy gap analysis, evidence capture and auditability.
Developed advisory frameworks covering AI governance, GRC, vendor due diligence, AI procurement and responsible deployment.
Commercial scale-up
Scaled Velocity Consulting into a credible enterprise partner
As Partner and Director, led commercial performance, sales, delivery, partner relationships, operating model design and client management.
£2m+annual revenue
40%+gross margin
60%ARR from licensing and support
Built the commercial pipeline from zero revenue and executed major deals.
Negotiated and led a complex agreement worth approximately £2.4m over three years.
Designed a scalable operating model spanning UK sales, nearshore delivery and flexible senior consulting capacity.
ServiceNow and recovery
Recovered at-risk enterprise client relationships
Transformed Velocity into an accredited ServiceNow Partner and acted as a single point of control across partner strategy, accreditation, vendor relationship, delivery governance, sales collateral and quality.
Recovered ServiceNow accounts where clients had indicated they wanted to exit the platform.
Stabilised troubled programmes by resetting governance, clarifying accountabilities and rebuilding confidence.
Delivered across ITSM, ITOM, HRSD, CSM, CMDB, SPM, Request, Knowledge, integrations and custom applications.
Operations and transition
Improved operational control in global service environments
Led operational and transition environments across Dimension Data, SecondFloor and Unisys, including 24/7 service operations, regulatory growth, global outsourcing and multi-country implementation.
46%onboarding cycle-time reduction
24person global service team
10%+operating margin improvement
Implemented standardised onboarding and ITIL-aligned service management processes.
Doubled organisational capacity during regulatory-driven growth while maintaining delivery quality.
Led global outsourcing transitions for Unilever and Novartis across Europe, the US and Asia.
Career base
Executive track record.
Current and previous roles include Managing Director and Co-Founder, Founder and Chair, Partner and Director, Head of Consulting, Senior Management Consultant, Head of Client Services, Interim COO and Transition Director.
Managing Director and Co-Founder | Strategic AI Guidance Ltd
AI governance, responsible deployment and GRC consultancy focused on helping organisations scale AI safely, economically and defensibly.
Founder and Chair | The AI Cooperative / Kin
Cooperative AI access and routing platform concept combining provider selection, cost transparency, privacy controls and member-aligned governance.
Partner and Director | Velocity Consulting
Executive responsibility for strategy, commercial performance, sales, delivery, ServiceNow partner relationships, operating model design and client management.
Head of Consulting | Velocity Consulting
Led consulting quality, delivery leadership, client engagement, consultant coordination and the bridge between sales commitments and practical delivery.
Delivered ServiceNow, service management, procurement, transition, operating model and programme leadership engagements across enterprise clients.
Head of Client Services | Dimension Data
Led a 24-person London-based team supporting global enterprise customers and implemented operational controls that reduced onboarding cycle times by 46%.
Stabilised and scaled operations during regulatory-driven growth, doubling capacity and improving operating margin by more than 10%.
Transition Director / Implementation Manager | Unisys Outsourcing
Led large-scale outsourcing transitions and global service implementations for Unilever and Novartis across Europe, the US and Asia.
Context
Sectors and exposure.
Open University BSc Mathematics and Physics in progress, including mathematics, statistics, analytical reasoning and Python programming. Sector exposure includes technology consulting, AI governance, SaaS, financial services, utilities, media, telecommunications, pharmaceuticals, public sector, managed services and enterprise outsourcing.
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