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London based | Global nomad | Available anywhere

Glen McCarty

Interim executive, AI governance specialist and technology transformation leader for organisations that need strategic direction with operational grip.

AI governance Technology transformation Programme recovery Consultancy scale-up ServiceNow leadership

More than 20 years of leadership across consultancy growth, enterprise technology delivery, supplier governance, operating model change, commercial transformation and practical AI product development.

Engagement model

Available from
1 July 2026

Glen is available from 1 July 2026 for interim executive, transformation, AI governance, programme leadership and specialist delivery assignments. London based, globally mobile and able to work anywhere.

Executive & senior advisory roles

£800–£1,200/day for interim executive, COO, MD, transformation director, senior advisory roles.

  • Interim MD, Interim COO, operating model lead
  • Transformation Director, senior programme recovery
  • AI governance, AI deployment, GRC leadership
  • Board-level advisory, supplier control, complex change leadership

Non-executive specialist delivery roles

£650–£900/day for senior but non-executive programme, governance, AI deployment, ServiceNow, specialist delivery roles.

  • Programme Director, Senior Programme Manager, delivery recovery
  • ServiceNow transformation, service management, SIAM
  • AI deployment, vendor due diligence, DPIA/GRC workstream lead
  • Procurement, supplier governance, operating model implementation support

Technology & platform capability

Enterprise service management depth plus practical AI product build experience.

  • ServiceNow: ITSM, ITOM, HRSD, CSM, CMDB, SPM, Request, Knowledge, integrations, customisations, scoped apps
  • AI systems: OpenAI API, model routing, prompt architecture, AI workflow, evidence review, AI governance, cost transparency
  • Web & data: PHP, MySQL, HTML, CSS, JS, Python, API integration, JSON workflows, secure file handling, structured reporting
  • Enterprise baseline: ITIL-aligned service management, SIAM, Agile delivery, vendor management, data protection, DPIA/LIA, audit trail design

Leadership & soft skills

Strong where ambiguity, commercial pressure, stakeholder complexity and delivery risk need structured resolution.

  • Board-level communication, executive confidence-building, decision framing
  • Commercial judgement, negotiation, supplier challenge, pragmatic risk management
  • Calm programme recovery, structured problem solving, delivery discipline
  • Clear written communication, stakeholder alignment, translating technical complexity into business action
£2m+ annual revenue scaled at Velocity Consulting
40%+ gross margins sustained during consultancy growth
46% client onboarding cycle-time reduction at Dimension Data
£2.4m complex commercial agreement led over three years
Where I fit

Practical leadership for complex work.

My strongest fit is where an organisation needs someone who can move between strategy, operating model, governance, commercial control, supplier engagement and delivery execution without losing pace or clarity.

AI governance and responsible deployment

For organisations adopting AI faster than their governance, procurement, risk and operating controls can absorb.

Best for AI readiness, vendor control, DPIA/LIA, GRC and evidence-led decisions

Transformation, recovery and delivery control

For programmes that need stronger governance, clearer accountabilities, practical delivery plans and restored stakeholder confidence.

Best for troubled programmes, operating model reset and delivery assurance

Consulting, supplier and ServiceNow leadership

For firms or client teams that need sharper commercial discipline, partner strategy, supplier governance and credible enterprise delivery.

Best for scale-up, partner transformation, procurement and ServiceNow delivery
Capability

What I bring into the room.

A blend of executive leadership, commercial ownership, AI governance, programme recovery, supplier control and technology operating model experience.

Executive and commercial leadership

Statutory director, partner and board member experience across strategy, sales, delivery, margin protection and enterprise client leadership.

  • P&L ownership, margin management and revenue visibility
  • Consulting practice growth and commercial execution
  • Board, investor and executive stakeholder engagement

AI governance, GRC and deployment

Practical AI governance frameworks, risk tiering, lifecycle gates, vendor due diligence, policy review, DPIA/LIA workflows and board-ready evidence packs.

  • EU AI Act readiness, UK GDPR governance and ISO/IEC 42001-style controls
  • AI value tracking, cost control and executive reporting
  • Use-case assessment, vendor review and auditability logic

Programme, procurement and supplier control

Delivery governance, transformation assurance, procurement support, supplier evaluation and vendor management across complex environments.

  • Programme recovery and delivery governance reset
  • Service contracts, statements of work and licensing control
  • Multi-country, nearshore and outsourced delivery leadership

Technology and operating models

ServiceNow, SIAM, ITIL-aligned managed services, enterprise service management and target operating model design.

  • ServiceNow ITSM, ITOM, HRSD, CSM, CMDB, SPM, Request and Knowledge
  • Service transition, operational readiness and service management
  • Agile, hybrid and governance-led transformation delivery
Evidence

Selected impact stories.

Selected evidence of Glen’s ability to turn ambiguous, high-stakes technology and governance challenges into controlled delivery, stronger commercial outcomes and measurable operational improvement.

AI governance and product build

Built a practical AI governance product portfolio

Founded Strategic AI Guidance and personally designed AI governance and deployment products spanning policy gap scanning, vendor due diligence, AI DPIA, AI governance decisions, sales signal tooling and value tracking.

  • Converted emerging AI governance requirements into operational tools and workflows.
  • Built logic for risk scoring, use-case assessment, vendor review, policy gap analysis, evidence capture and auditability.
  • Developed advisory frameworks covering AI governance, GRC, vendor due diligence, AI procurement and responsible deployment.
Commercial scale-up

Scaled Velocity Consulting into a credible enterprise partner

As Partner and Director, led commercial performance, sales, delivery, partner relationships, operating model design and client management.

£2m+ annual revenue
40%+ gross margin
60% ARR from licensing and support
  • Built the commercial pipeline from zero revenue and executed major deals.
  • Negotiated and led a complex agreement worth approximately £2.4m over three years.
  • Designed a scalable operating model spanning UK sales, nearshore delivery and flexible senior consulting capacity.
ServiceNow and recovery

Recovered at-risk enterprise client relationships

Transformed Velocity into an accredited ServiceNow Partner and acted as a single point of control across partner strategy, accreditation, vendor relationship, delivery governance, sales collateral and quality.

  • Recovered ServiceNow accounts where clients had indicated they wanted to exit the platform.
  • Stabilised troubled programmes by resetting governance, clarifying accountabilities and rebuilding confidence.
  • Delivered across ITSM, ITOM, HRSD, CSM, CMDB, SPM, Request, Knowledge, integrations and custom applications.
Operations and transition

Improved operational control in global service environments

Led operational and transition environments across Dimension Data, SecondFloor and Unisys, including 24/7 service operations, regulatory growth, global outsourcing and multi-country implementation.

46% onboarding cycle-time reduction
24 person global service team
10%+ operating margin improvement
  • Implemented standardised onboarding and ITIL-aligned service management processes.
  • Doubled organisational capacity during regulatory-driven growth while maintaining delivery quality.
  • Led global outsourcing transitions for Unilever and Novartis across Europe, the US and Asia.
Career base

Executive track record.

Current and previous roles include Managing Director and Co-Founder, Founder and Chair, Partner and Director, Head of Consulting, Senior Management Consultant, Head of Client Services, Interim COO and Transition Director.

Managing Director and Co-Founder | Strategic AI Guidance Ltd

AI governance, responsible deployment and GRC consultancy focused on helping organisations scale AI safely, economically and defensibly.

Founder and Chair | The AI Cooperative / Kin

Cooperative AI access and routing platform concept combining provider selection, cost transparency, privacy controls and member-aligned governance.

Partner and Director | Velocity Consulting

Executive responsibility for strategy, commercial performance, sales, delivery, ServiceNow partner relationships, operating model design and client management.

Head of Consulting | Velocity Consulting

Led consulting quality, delivery leadership, client engagement, consultant coordination and the bridge between sales commitments and practical delivery.

Senior Management Consultant | Velocity Consulting

Delivered ServiceNow, service management, procurement, transition, operating model and programme leadership engagements across enterprise clients.

Head of Client Services | Dimension Data

Led a 24-person London-based team supporting global enterprise customers and implemented operational controls that reduced onboarding cycle times by 46%.

Interim Chief Operating Officer | SecondFloor BV, Amsterdam

Stabilised and scaled operations during regulatory-driven growth, doubling capacity and improving operating margin by more than 10%.

Transition Director / Implementation Manager | Unisys Outsourcing

Led large-scale outsourcing transitions and global service implementations for Unilever and Novartis across Europe, the US and Asia.

Context

Sectors and exposure.

Open University BSc Mathematics and Physics in progress, including mathematics, statistics, analytical reasoning and Python programming. Sector exposure includes technology consulting, AI governance, SaaS, financial services, utilities, media, telecommunications, pharmaceuticals, public sector, managed services and enterprise outsourcing.

Drax Group Financial Conduct Authority BBC Veolia ARM Fujitsu Whitbread Marken Stone Group Reach Plc Sporting Solutions Just Group AutoTrader Genentech People 2.0 Mundipharma Trident Group Unilever Novartis TomTom Adobe
Recruiter search terms

Clear signals for matching and shortlisting.

This section is intentionally plain and structured so recruiters, executive search teams and hiring platforms can quickly match role requirements against evidence.

Interim Managing Director Interim COO Transformation Director Programme Director AI Governance Lead AI Deployment Lead GRC Programme Lead Vendor Due Diligence Technology Transformation ServiceNow ITSM ITOM HRSD CSM CMDB SIAM Target Operating Model Programme Recovery Supplier Governance AI DPIA UK GDPR EU AI Act ISO/IEC 42001 Board Reporting

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